DATA PRIVACY & CONTROL

Account & Data Deletion

You can request deletion of your CashRank account in the app or by email. A three-day grace period allows cancellation. The sections below explain which data is removed or anonymized and which records may be retained.

01

Request Account Deletion In-App

The fastest and most direct way to request permanent deletion is directly through the official CashRank Android application:

  1. Open the CashRank app on your device.
  2. Select the Profile tab in the bottom menu.
  3. Scroll to the bottom and select Delete Account.
  4. Confirm the request using your account password.
02

Request Deletion via Support Email

If you no longer have access to your mobile device or have uninstalled the app, you can request manual account and data deletion by sending an email from your registered address:

Recipient Support Address:support@cashrank.onlineSubject: Account Deletion Request — [Your Registered Email]
Compose Email

Removed or anonymized data

  • Profile information (Username, email, avatar)
  • Spendable balance and current XP; some historical progression records may remain
  • Inventory items, auras, and cosmetics
  • Active device sessions and push tokens
  • Referral connections are marked as deleted; historical counts may remain

Data Retained for Legal Compliance

  • Financial payout transaction receipts (tax/accounting)
  • Device identifiers and anti-abuse records
  • Dispute resolution records (retained as required by law)
  • Some retained security records can remain linked to an account identifier
Note: Deletion is scheduled after a 3-day grace period. Logging in during those three days cancels the request. After deletion is completed, the account cannot be restored; retained financial and security records are described in the Privacy Policy.