HELP & SUPPORT
How can we help you?
Find answers to common questions about offers, rewards, account security, and payouts, or reach out to our dedicated support team.
Direct Email Support
Email your question with your app username and relevant details. Response times depend on the issue and support volume.
Support Categories
Account & Security
Password recovery, device sessions, biometric PIN, and account settings.
View Account FAQOffers & Surveys
Tracking verification, pending credits, partner offerwall guidelines.
Offer TroubleshootingWithdrawals & Payouts
Supported payout methods, delivery timeframes, minimum thresholds.
Payout GuidelinesReferrals & My Network
Referral link sharing, commission eligibility, network progression.
Learn Referral RulesCloud Miner & Quests
Passive yields, boost ticket utilization, and daily quest streaks.
View MechanicsPrivacy & Data Deletion
Data access, export requests and account deletion guidance.
Account Deletion InfoHelpful Tips Before Reaching Out
Offer Completion Delays: Partner confirmation times vary. Check the activity requirements and contact the provider through its support flow for missing credits.
VPN / Proxy Restrictions: Using VPNs, emulators, or automated tools violates CashRank Terms of Service and will prevent tasks from tracking accurately.
Withdrawal Verification: Ensure your recipient details (e.g. PayPal email or mobile number) are entered accurately before submitting payout requests.